Refund Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Important: This Refund Policy applies to all Svelte Bride™ services provided by RenuviaMD™. Please read this policy carefully before enrolling in our program.

1. Subscription Model

Svelte Bride™ operates on a monthly subscription basis. Your subscription includes:

Telehealth physician consultations
GLP-1 prescription medications (when clinically appropriate)
Proprietary supplement formulations (GLP-Balance™)
Ongoing medical supervision and support
Nutrition coaching and lifestyle guidance

2. Payment Terms

Monthly subscription fees are charged automatically on your billing date
First payment is due upon physician approval and enrollment
Recurring charges continue until you cancel your subscription
You authorize us to charge your payment method for all applicable fees

3. No Refunds for Shipped Products

CRITICAL POLICY: Once medications and supplements have been shipped to you, no refunds will be issued. All sales of shipped products are final.

This policy exists because:

Medications and supplements cannot be returned or resold for safety and regulatory reasons
Products are compounded or prepared specifically for you
FDA regulations prohibit the return of prescription medications
Chain of custody and temperature control cannot be guaranteed after shipment

4. Cancellation Policy

How to Cancel:

You may cancel your subscription at any time by:

Emailing support@renuviamd.com with "Cancellation Request" in the subject line
Providing your full name and account information
Requesting cancellation at least 48 hours before your next billing date

When Cancellation Takes Effect:

Cancellation takes effect at the end of your current billing cycle
You will have access to services through the end of your paid period
No charges will be made after your current billing cycle ends
You remain responsible for any outstanding balances

What Happens After Cancellation:

Your physician will not renew your prescriptions
Access to the patient portal will be terminated
No additional medications or supplements will be shipped
Your medical records will be retained for 7 years as required by Florida law

5. No Refunds for Partial Months

No refunds or credits are provided for:

Partial months of service
Unused portions of your subscription
Services you did not utilize during your billing period
Cancellations made mid-billing cycle

6. Pre-Enrollment Cancellation

If you cancel before your physician approves your enrollment and before any medications or supplements are shipped:

You will receive a full refund of your initial payment
Refunds are processed within 5-7 business days
Contact support@renuviamd.com to request cancellation

7. Physician Denial of Services

If your physician determines you are not a candidate for GLP-1 therapy:

You will receive a full refund of any payments made
No medications or supplements will be shipped
Refunds are processed within 5-7 business days
You will be notified of the decision and reason

8. Payment Failures & Declined Charges

Failed Payments:

If your payment method is declined, you will be notified immediately
You have 72 hours to update your payment information
Services may be suspended if payment is not received
A $25 failed payment fee may apply

Subscription Suspension:

Unpaid accounts will be suspended after 72 hours
Access to the patient portal and prescriptions will be paused
Subscription can be reactivated upon payment of outstanding balance
Medical records remain accessible after suspension

9. Chargebacks & Disputes

Important: Filing a chargeback or payment dispute without first contacting us may result in immediate termination of services and may be considered fraud.

If you have a billing concern:

Contact support@renuviamd.com first to resolve the issue
We will work with you to address legitimate billing errors
Chargebacks filed without prior contact may result in collection efforts
You may be responsible for chargeback fees and legal costs

10. Third-Party Financing

Important Notice: If you use third-party financing (CareCredit®, Cherry®, or other providers):

RenuviaMD™ is not responsible for payment disputes between you and the financing company
Refund eligibility is governed by the financing company's terms and conditions
Contact your financing provider directly for refund requests
Our refund policy applies only to direct payments made to RenuviaMD™
Once we receive payment from the financing company, our standard "no refund for shipped products" policy applies

11. Subscription Price Changes

We reserve the right to change subscription pricing with 30 days' notice
Price changes will be communicated via email
Existing subscribers will be grandfathered at current pricing for 60 days after notice
You may cancel before price changes take effect without penalty

12. No Insurance Billing or Reimbursement

RenuviaMD™ operates as a direct-pay practice:

We do not bill insurance companies
We do not provide insurance claim forms or superbills
You may use HSA/FSA funds for payment
We cannot guarantee insurance reimbursement
Payment is your responsibility regardless of insurance status

13. Promotional Discounts & Offers

Promotional discounts apply only to specified billing cycles
Discounts cannot be combined unless explicitly stated
Promotional pricing does not affect our refund policy
Standard pricing resumes after promotional period ends
Promotional offers are non-transferable

14. Exceptions & Special Circumstances

Refunds may be considered on a case-by-case basis for:

Medical Contraindications: If you develop a medical condition that contraindicates GLP-1 therapy after starting treatment
Severe Adverse Reactions: If you experience documented severe adverse reactions requiring immediate discontinuation
Billing Errors: If we made a verifiable error in billing your account

Note: Even in these circumstances, shipped products are not refundable. Only unused portions of future billing cycles may be eligible for prorated refunds.

15. Requesting a Refund

To request a refund for eligible situations:

Email support@renuviamd.com with "Refund Request" in subject line
Include your full name, account email, and reason for refund
Provide documentation if claiming medical exception
Allow 5-7 business days for review and response
Approved refunds are processed within 7-10 business days

16. Refund Processing

Refunds are issued to the original payment method
Allow 5-10 business days for refunds to appear in your account
Credit card refunds may take up to 2 billing cycles to post
You will receive email confirmation when refund is processed

17. Right to Refuse Service

RenuviaMD™ reserves the right to refuse or terminate service to any patient who:

Provides false or misleading medical information
Violates our Terms & Conditions
Engages in abusive behavior toward staff
Repeatedly files fraudulent chargeback claims
Fails to follow medical advice or treatment plans

Termination for cause does not entitle you to a refund.

18. State-Specific Consumer Rights

Florida Consumer Rights: This refund policy complies with Florida consumer protection laws. If you believe your rights have been violated, you may contact the Florida Department of Agriculture and Consumer Services.

19. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time
Changes will be posted on our website with an updated "Last Updated" date
Material changes will be communicated via email to active patients
Continued use of services after changes constitutes acceptance

20. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

RenuviaMD™
Miami, FL 33132
Email: support@renuviamd.com

Summary:

No refunds once products are shipped
Cancel anytime - effective end of billing cycle
No refunds for partial months or unused services
Full refund if physician denies treatment before shipment
Contact us first before filing payment disputes

By using Svelte Bride™ services, you acknowledge that you have read, understood, and agree to this Refund Policy.

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