Terms & Conditions

Effective Date: January 1, 2025
Last Updated: January 1, 2025

These Terms and Conditions ("Terms") govern your use of Svelte Bride™ telehealth services provided by RenuviaMD™, a Florida-licensed medical practice. By using our services, you agree to these Terms.

1. Acceptance of Terms

By accessing or using Svelte Bride™ services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use our services.

2. Services Description

Svelte Bride™ provides physician-supervised weight management services including:

Telehealth consultations with licensed physicians
Prescription GLP-1 medications (Semaglutide or Tirzepatide) when clinically appropriate
Proprietary supplement formulations (GLP-Balance™)
Nutrition coaching and lifestyle guidance
Ongoing medical supervision and support

Telehealth services are available only to patients physically located in the State of Florida at the time of the consultation. You must be located in Florida during all telehealth visits to receive services.

3. Eligibility Requirements

To use our services, you must:

Be at least 18 years of age
Be physically located in the State of Florida at the time of each telehealth consultation
Meet clinical criteria for GLP-1 therapy (BMI ≥27 with weight-related condition or BMI ≥30)
Complete a comprehensive medical intake and eligibility assessment
Receive physician approval after medical review

4. Physician-Patient Relationship

Upon enrollment and physician approval, a physician-patient relationship is established between you and a RenuviaMD™ licensed physician. All medical decisions are made by your treating physician based on clinical judgment.

5. Prescriptions & Medications

Prescriptions are issued only when clinically appropriate after physician review
Medications are dispensed through FDA-registered 503A or 503B pharmacies
You are responsible for following all medication instructions and reporting side effects
Prescriptions may not be transferred to other pharmacies
Controlled substances are not prescribed through our telehealth platform

6. Payment Terms

Program Fee: Monthly subscription fee varies based on treatment plan and medications prescribed
First payment is due at enrollment upon physician approval
You authorize recurring monthly charges to your payment method
We accept major credit cards, HSA/FSA payment methods
Third-Party Financing: Financing options are available through third-party credit companies (CareCredit®, Cherry®). RenuviaMD™ is not responsible for payment disputes, terms, or issues between you and any third-party financing company. All financing arrangements are solely between you and the third-party provider.
Prices are subject to change with 30 days' notice
Fees are non-refundable except as specified in Section 7 (Cancellation & Refund Policy)

7. Cancellation & Refund Policy

You may cancel your subscription at any time by contacting support@renuviamd.com
Cancellation takes effect at the end of your current billing cycle
No refunds are provided for partial months or unused services
No Refunds for Shipped Medications: Once medications and supplements have been shipped to you, no refunds will be issued. All sales of shipped products are final.
Upon cancellation, medication prescriptions will not be renewed
You remain responsible for payment of any outstanding balances

8. Telehealth Limitations

Telehealth services have inherent limitations:

Physical examinations cannot be performed remotely
Diagnostic tests (labs, imaging) must be arranged separately
Emergency care cannot be provided via telehealth
Telehealth is not appropriate for all medical conditions

In case of medical emergency, call 911 or go to your nearest emergency room.

9. Patient Responsibilities

You agree to:

Provide accurate and complete medical information
Follow your physician's treatment plan and instructions
Report all adverse reactions and side effects promptly
Maintain regular communication with your care team
Inform your physician of all medications and supplements you take
Attend required follow-up consultations

10. Privacy & HIPAA Compliance

We are committed to protecting your privacy and complying with HIPAA regulations. Your protected health information (PHI) is handled in accordance with our Privacy Policy and applicable laws. See our Privacy Policy for details.

11. No Insurance Billing

RenuviaMD™ operates as a direct-pay concierge practice. We do not bill insurance companies or accept insurance. However, you may be able to use HSA/FSA funds for payment.

12. Results Disclaimer

Individual results vary. Weight loss outcomes depend on many factors including adherence to the program, individual metabolism, lifestyle factors, and medical history. Testimonials and statistics represent individual experiences and are not guarantees of future results.

13. Limitation of Liability

To the fullest extent permitted by law, RenuviaMD™ and its physicians shall not be liable for:

Indirect, incidental, or consequential damages
Medical outcomes or complications from prescribed treatments
Delays in care due to technology failures
Third-party pharmacy or shipping delays

Our total liability shall not exceed the amount you paid for services in the preceding 12 months.

14. Intellectual Property

All content, trademarks, and intellectual property related to Svelte Bride™, RenuviaMD™, and GLP-Balance™ are owned by RenuviaMD™. You may not use, reproduce, or distribute our proprietary materials without written permission.

15. Governing Law

These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the state or federal courts located in Miami-Dade County, Florida.

16. Dispute Resolution

Any disputes arising from these Terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes may be subject to binding arbitration in accordance with Florida law.

17. Medical Advice Disclaimer

Information provided on our website and marketing materials is for general educational purposes only and does not constitute medical advice. Always consult with your physician before starting any weight loss program or medication.

18. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the modified Terms. Material changes will be communicated via email.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

20. Contact Information

For questions about these Terms, please contact us:

RenuviaMD™
Miami, FL 33132
Email: support@renuviamd.com

By using Svelte Bride™ services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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